Qubit and AI

Slack and Teams

Qubit in Slack and TeamsAsk Qubit questions by mentioning it or messaging it directly in Slack and Microsoft Teams, and see exactly what it reads and what it ignores.
Linking your Slack or Teams accountLink your Slack or Teams identity to your QuantumOps account so Qubit can use your tools, sources and routines, and check the link with status.
Commands and private answersUse /qubit and the Ask Qubit shortcut for private answers in Slack, and the status, help, model and new commands in Slack and Teams.
Approvals and files in Slack and TeamsDecide Qubit's Approve and Deny cards in Slack and Teams, send Qubit files and screenshots, and open the charts and files it posts back.
RoutinesSchedule a prompt that Qubit runs for you on a timetable, or when a ticket event or Q-Notice rule happens, and posts to the channel or chat where you created it.
Nudges and escalations in Slack and TeamsThe direct messages the dispatch board and recommendation plans send to technicians and leads in Slack and Teams, what each one says, and how to be reachable.
Agent status commandsSet your own status from Slack or Microsoft Teams with commands such as /online, /lunch, /brb and /back, and see how they affect the team status and your timeclock.
Summary, client and Q-Notice commandsUse Slack slash commands to show the team status, request a manager summary, research a ticket, summarise or flag a client, and create or expire Q-Notices from chat.
Channel Assistant settingsSwitch Qubit on for Slack and Microsoft Teams, choose its model and sources, route Q-Notice cards, and manage routines and linked chat users.
Q-Director: Slack, Teams and agent mappingConnect QuantumOps to Slack or Microsoft Teams on the Messaging tab: store the credentials, set up alert webhooks and away limits, and map agents to their chat accounts.
Setting up the Slack appPoint your Slack app at QuantumOps: events, interactivity, the /qubit command, the older slash commands, bot permissions and direct messages.
Setting up the Teams botInstall the QuantumOps bot in Microsoft Teams: grant admin consent, download and upload the app package, add the bot to a channel and test it.