Troubleshooting the extension

When the QuantumOps side panel does not do what you expect, start with the extension's Options page. Its Diagnostics section shows what the extension knows about itself and what the browser has allowed it to do, and it is what your administrator asks for first. This page explains that section, lists the fixes for the problems people meet most often, and says what to send when you need help.

Before you start: open Options in any of three ways: select the gear in the panel's status bar, select Open options on the welcome page, or right-click the toolbar icon and choose the extension's options entry (Options in Chrome, Extension options in Edge). In Firefox, open the add-ons page (about:addons), select QuantumOps for Halo and open its options.

Read the Diagnostics section

The Diagnostics section of Options says Send this section to your administrator when something does not work. It lists:

Re-check permissions makes the extension check every site the browser has granted and register the HaloPSA page-following for each one again. Use it after your administrator changes a browser policy, or after you revoke and grant a site in the browser's own settings. The extension runs the same check when the browser starts and whenever you add or remove a domain.

If your administrator blocks the HaloPSA address, or the scripting permission, with a browser policy, the panel cannot follow HaloPSA pages. Granted origins shows whether the browser gave the extension a site, and Permissions shows the permissions it holds. A site can be listed and still be blocked by your administrator's policy, so if the panel does not follow a listed domain, ask your administrator.

Fix a problem

Problems on the dispatch board itself, such as board notices, local mode, notifications and sounds, are covered in Board shortcuts, notices and troubleshooting.

Reload or reinstall the extension

After you replace the files of a bundle you loaded from a folder, select Reload on the extension's card in the browser's extensions page: chrome://extensions in Chrome or edge://extensions in Edge. In Firefox, load the new .xpi again. The extension keeps your instance address and custom HaloPSA domains, and you sign in again.

If reloading does not clear the problem, reinstall:

1. Select Remove on the extension's card. This clears everything the extension stored: your instance address, your custom HaloPSA domains and any session.
2. Install it again from a store or from a bundle.
3. Set it up again; see Setting up the extension.

An extension your administrator installed by policy cannot be removed by you. Ask your administrator.

Tell your administrator or TechPulse support

A good report saves a round trip. Send:

• the whole Diagnostics section, copied from Options;
• the short organisation code from the panel's status bar;
• what you selected, and what you expected to happen.

Your administrator can take it to TechPulse support; Getting help explains how.

Next steps

• Setting up the extension: connect, sign in and allow a custom HaloPSA domain.
• What each part of the extension needs: why a tab is missing.
• The QuantumOps browser extension: update notices and installing.