What is QuantumOps?

QuantumOps adds an AI analysis layer, a dispatch board and service-desk tools to HaloPSA. You keep working in HaloPSA. QuantumOps reads each ticket, scores it, suggests what to do next and shows the results where you already work.

How a ticket moves through QuantumOps

1. HaloPSA sends QuantumOps a signed notification when a ticket is created, updated or closed, and when an end user replies by e-mail. QuantumOps creates these notifications in HaloPSA when the setup wizard finishes.
2. QuantumOps analyses the ticket with AI. The analysis produces a summary, sentiment and tonality, a category, research on likely causes and similar tickets, and suggested resolution paths. QuantumOps also gives each ticket a health score from its SLA state, age and activity; see How the health score is calculated.
3. The results come back as dashboards, as notes you choose to write into HaloPSA, as alerts in the app, Slack and Teams, and as suggested actions that you approve before anything changes.

How ticket analysis works lists what the analysis produces and why a ticket is sometimes skipped. What QuantumOps writes into HaloPSA lists every note and field it can add to a ticket.

Where you meet QuantumOps

What QuantumOps covers

Modules and roles

Two things decide what you can open. A module is a part of QuantumOps that your organisation has turned on: an Administrator manages them in Module Management. A role says who may open each screen. Your Administrator assigns roles in Team Management. The Modules reference lists every module, and Roles and access lists every role and what it opens. Quick start by role lists the first screens to learn for each role.

What the AI is used for

The AI reads tickets and writes summaries, scores and categories. It researches likely causes, drafts replies and suggests next steps for you to approve, and it answers questions in chat. By default Qubit looks things up without asking and asks before it runs anything that changes data. Your Administrator sets those rules in Tool Governance.

Your organisation chooses which AI models do which jobs, and can use its own provider keys. See AI providers and models. AI work costs tokens, and AI Usage Analytics shows what was used and the estimated cost. AI processing can be paused and resumed from the Processing / Paused button in the header; see Pausing and resuming AI processing.

White-label partners

MSPs that serve white-label partners can link QuantumOps instances through white-label federation. The partner documentation is not public: it opens inside the app for the people allowed to read it.

Words used on this page, such as Q-Director, Sherlock and Copilot, are explained in the Glossary.