Skip to main content- How ticket analysis worksWhen QuantumOps analyses a ticket, what the analysis produces, why a ticket can be left out, and what to check when analysis looks stuck.
- What QuantumOps writes into HaloPSAEverything QuantumOps can add to a HaloPSA ticket, whether it is private, how to recognise it and where to switch each output on or off.
- Sentiment and tonality alertsHow QuantumOps scores the mood of a ticket conversation, when it raises an alert, where alerts appear and how to give feedback on one.
- Stale ticket detectionWhat makes an open ticket stale, where stale tickets show up, how the AI stale analysis works and where to change the rules.
- Pausing and resuming AI processingPause and resume the AI analysis of incoming tickets from the header, and see what stops while processing is paused, what keeps running and which e-mails are sent.
- Pipeline HealthCheck how ticket processing is going: runs that completed, failed or timed out, tickets being analysed right now, recent incoming notifications and pipeline errors.