Skip to main content- Agent Performance HubThe Agent Performance Hub compares workload, quality and health across your technicians by team, with an executive summary and a view of each agent.
- Agent detail and profilesAgent Detail shows one technician's last 30 days of figures, DiSC style, skills, coaching plan, interaction quality and workload health, and explains how to generate profiles.
- Agent Performance Hub settingsHub settings choose which agents the Agent Performance Hub covers, how profile runs and automatic AI narratives behave and where the workload thresholds sit, and show the collector's health and AI narrative spend.
- AI Usage AnalyticsSee what the AI costs and where the spend goes: calls, tokens, cache savings, estimated cost, a month-end projection, model fallbacks and the AI calls behind a single ticket.
- Chat analyticsSee how people use Qubit on every surface, how fast it answers, which tools it calls, what it costs and where it fails, and read individual conversations.
- Copilot AnalyticsMeasure whether the AI's suggestions and drafts are used: how many were accepted, edited or rejected, on which surface, and how far edited drafts were changed before sending.